Privacy Policy

Effective Date of Current Policy: January 26, 2015

Karen Couillard, Inc. (“Couillard Central,” “we,” “our,” or “us”) operates the websites located at www.KarenCouillard.com and www.groovyarts.com (the “Couillard Websites”). This Privacy Policy describes how we collect, use, share, and protect information obtained from clients and from visitors to the Couillard Websites.

Couillard Central takes special care in safeguarding your personal information. We treat the information you provide us through KarenCouillard.com with the same professional confidentiality our clients have come to appreciate over the years. Our privacy procedures include the following: We do not sell or rent your personally identifiable information to anyone without your permission. We allow all users to opt out at any time from receiving e-mail messages from Couillard Central. Since this policy may change over time as we modify or expand our online services, we suggest that you check back from time to time in order to understand how we treat your information. Your use of www.KarenCouillard.com or any of our on-site questionnaires constitutes your agreement to the terms of Couillard Central’s Privacy Policy and the Terms of Use, which incorporate this Privacy Policy by reference. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it. Your continued use of KarenCouillard.com constitutes your agreement to any such changes.

WHAT INFORMATION DO WE COLLECT

We May Collect Your Name, Email Address, Phone Number, Fax Number, and/or Address.

We may request your email address or other information needed to contact you online or off-line. This information may reveal who you are or link to you personally. We use it to complete the online or off-line activity you requested. In addition, if you contact us by email through the Couillard Websites, we may keep a record of your contact information and correspondence.  We reserve the right to use your email address and any other personally identifiable information that you provide to us to respond to you and to send you marketing materials for our own products and services. (We will not share your information with outside parties who wish to market other products and services to you).

If we collect any personally identifiable information, you may later contact us at info at KarenCouillard.com to modify it, and/or remove it from our system. Alternatively, if you receive materials from us by email you can make use of the “opt-out” provision in our communications.

We May Collect Other Kinds of Information from You.

When you visit the Couillard Websites, we may automatically collect information about your computer configuration, such as your browser type, operating system, IP address or ISP domain name. This information cannot be easily used to personally identify you. We use this information to:

  • Improve our websites, by providing required technical information to ensure user compatibility.
  • Gather broad demographic information and to recognize customer traffic patterns and site usage.

This information aids us in merchandising and developing the design and layout of the Couillard Websites.

In addition, like almost all e-commerce websites, we use “cookies.” Cookies are bits of information that are stored on your computer by your web browser.  Although our cookies don’t store any of your personal information, they do allow us to do things like keep items in your shopping cart between visits or during the same visit or provide you with a more personalized user experience.  Whether you want your web browser to accept cookies or not is up to you.  If you haven’t changed your computer’s settings, most likely your browser already accepts cookies.

Also, in order to better serve our clients and potential clients, we may have implemented Google Analytics features based on Display Advertising such as Google Analytics Demographics and Interest Reporting. Regarding Google Analytics Demographics and Interest Reporting, we may use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics primarily to improve our marketing campaigns and website content. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ad Settings tool. As an added privacy measure, you can use Google Analytics opt-out browser add-on.  We will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features that is based on the DoubleClick cookie unless we have robust notice of, and your prior affirmative (i.e., opt-in) consent to, that merger.

We May Collect Interactive Data.

You may decide to input data while using certain interactive features at the Couillard Websites, such as a questionnaire. We use this information to Complete the online or off-line activity you requested and/or provide you with the service(s) you requested. This information may be disclosed only to our staff and to our immediate agents.

Use and Disclosure of Your Information.

Generally, we will not disclose the personally identifiable information that we collect through your use of the Couillard Websites to unaffiliated third parties. We reserve the right, however, to provide such information to our employees, contractors, agents, and designees to the extent necessary to enable them to perform certain services for us, including delivery, security, professional advisory, banking, shopping cart, payment processing or technology services. These parties may be required to handle your personal information and if they do, they must safeguard this information and only use it for the purposes it was supplied, although we are not responsible for ensuring this.  We may disclose your information if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process.

We use your Personal Information to provide you with information, process your orders and for any related or ancillary purposes, including, without limitation:

  • (a) to process transactions;
  • (b) to personalize your experience;
  • (c) to improve our website offerings based on the information and feedback we receive from you;
  • (d) to improve customer service by responding to your customer service requests and support needs;
  • (e) to enable us to comply with any regulatory reporting and legal obligations; and
  • (f) to enable us to transfer the same to any successors and/or assigns of our business.

How Do We Protect Information We Collect?

We offer links to secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We also establish and maintain reasonable practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented on our Sites reduce the likelihood of security problems to a level appropriate to the type of data involved.

Your Consent To This Policy.

This is our entire and exclusive privacy policy and it supersedes any earlier version. Any Terms of Use take precedence over any conflicting Policy provision. We may change our policy by posting a new version here.  You will know if this Privacy Policy has been revised since your last visit to the Couillard Websites by referring to the “Effective Date of Current Policy” date at the top of this page. By using the Couillard Websites, you agree to this Privacy Policy as amended or revised by us from time to time and you should, therefore, review this Privacy Policy regularly.

Questions? Contact Couillard Central info at KarenCouillard.com for further information.

Return Policy

Effective Date of Current Policy: January 26, 2015

All returns must be made in their original conditions and packaging within 14 days of delivery in order to receive an e-commerce credit or exchange. Refunds are not permitted. Originals, limited editions, and sculptures are final sales. You must contact Customer Service at info at KarenCouillard.com for an authorization number in order for your return or exchange to be accepted.You will need to detach and fill out the bottom portion of the packing list and clearly mark the shipping box with the authorization number. Please ship to Couillard Central 5130 Porter Street, Burlington, Ontario, Canada, L7L 6K8. Note that for exchanges only there is a restocking fee of 10% of the merchandise’s retail price.

Shipping Policy

Effective Date of Current Policy: January 26, 2015

Order processing will take approximately 3 business days. Packages are shipped via FedEx standard ground, with an estimated delivery of 3 – 12 business days. Shipping costs are based on the package weight and final destination. All packages are insured by FedEx or any other courier, but this coverage only pertains to items that have been damaged during the shipping process.

For international shipping destinations, please note that additional time will be needed to fulfill and ship international orders and that the additional duties and taxes associated with this purchase are the recipient’s responsibility.

KarenCouillard.com is responsible for fulfilling an order, which is deemed successfully executed when a FedEx (or another courier) tracking number has been provided to the customer. FedEx (or another courier) is responsible for shipping an order, which is deemed successfully executed when the package’s tracking number has been updated with a date and time of delivery. It is the responsibility of the customer to provide both an accurate and secure address to which the package can be delivered. If a customer believes that the merchandise has been stolen from the point of delivery, they must file a report with their local police department. Additionally, the customer should reach out to their credit card company with which the purchase was made to see if they offer stolen merchandise protection.

Please note that we are unable to ship fine art to Russia; additionally, we are unable to ship fine art and porcelain products to Brazil.

Copyright Notice

Copyright © 2014 Karen Couillard

Ownership of copyright

The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by Karen Couillard.

Copyright license

Karen Couillard grants to you a worldwide non-exclusive royalty-free revocable license to:

  • view this website and the material on this website on a computer or mobile device via a web browser;
  • copy and store this website and the material on this website in your web browser cache memory; and
  • print pages from this website for your own [personal and non-commercial] use.

Karen Couillard does not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without Karen Couillard’s prior written permission.   

Data mining

The automated and/or systematic collection of data from this website is prohibited.

Permissions

You may request permission to use the copyright materials on this website by writing to info at karencouillard.com.

Enforcement of copyright

Karen Couillard takes the protection of its copyright very seriously.

If Karen Couillard discovers that you have used its copyright materials in contravention of the license above, Karen Couillard may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials.  You could also be ordered to pay legal costs according to the laws of Ontario, Canada.

If you become aware of any use of Karen Couillard copyright materials that contravenes or may contravene the license above, please report this by email to info at karencouillard.com.

Infringing material

If you become aware of any material on the website that you believe infringes your or any other person’s copyright, please report this by email to info at karencouillard.com.

Terms of Use

Effective Date of Current Terms and Conditions: January 25, 2015

Acceptance of Terms and Conditions of Use

Welcome to www.KarenCouillard.com, and www.GroovyArts.com (together, the “Couillard Websites”). Couillard Central,  (“Couillard Central”) provides the Couillard Websites subject to the following terms and conditions. BY ACCESSING THE COUILLARD WEBSITES, YOU AGREE TO BE CONTRACTUALLY BOUND, WITHOUT LIMITATION OR QUALIFICATION, BY THESE TERMS AND CONDITIONS (the “Terms and Conditions”). COUILLARD CENTRAL MAY REVISE THESE TERMS AND CONDITIONS AT ANY TIME, WHICH REVISIONS SHALL BIND YOU AT THE TIME OF APPLICABLE FUTURE VISITS. You should, therefore, review these Terms and Conditions regularly. You will know if the Terms and Conditions have been revised since your last visit to the Couillard Websites by referring to the “Effective Date of Current Terms and Conditions” date at the top of this page. PLEASE READ THE TERMS AND CONDITIONS CAREFULLY. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE EXIT THE COUILLARD WEBSITES NOW AND REFRAIN FROM FURTHER USE.

PROTECTION OF PRIVACY

Couillard Central is committed to protecting the privacy of its website visitors in accordance with applicable laws and regulations. All information gathered from you in connection with your use of the Couillard Websites is governed by Couillard Central’s Privacy Policy, which is incorporated herein as if restated in full. Please note that the Couillard Websites are not specifically dedicated to children and Couillard Central does not actively solicit information from children. Children under the age of twelve are required to obtain permission from an adult before submitting information to the Couillard Websites.

TRADEMARKS

Certain names, titles, trademarks, service marks, logos, graphics, page headers, designs, et al. that appear on the Couillard Websites are registered and unregistered trademarks, service marks, or trade dress of Couillard Central, including but not limited to COUILLARD, KAREN COUILLARD, and the Karen Couillard signature (all the preceding together are the “Couillard Trademarks”). You may not use the Couillard Trademarks without Couillard Central’s prior, written permission.

The trademarks of third parties may also appear on the Couillard Websites from time to time; you may not use these trademarks without prior, written permission of their respective owners. You acknowledge and agree that nothing on the Couillard Websites grants, expressly or implicitly, by estoppel or otherwise, any right or license to use any of the Couillard Trademarks or may be construed to mean that Couillard Central has authority to grant any right or license on behalf of any third party trademark owner.

ALL CONTENT IS PROTECTED BY COPYRIGHT LAWS

Images, text, data, software, documentation, electronic text and image files, audio and video files and clips, design and other materials on the Couillard Websites (collectively “Content”) are protected by CDN and international copyright laws and may be covered by other restrictions as well. Couillard Central retains all rights, including copyright, in the Content. Copyrights and other proprietary rights in the material on the Couillard Websites may also subsist in individuals and entities other than, and in addition to, Couillard Central. Couillard Central expressly prohibits the copying of any protected materials on this website, except for fair use as defined by law. Any unauthorized use of protected materials may violate intellectual property laws and the Terms and Conditions of Use. Couillard Central does not grant any express or implied permission to use any Content in the absence of express written permission from Couillard Central. Unauthorized copying, publication or exploitation of Couillard Central’s Content is specifically prohibited. Anyone wishing to use any Content for commercial use, publication, or any purpose other than fair use as defined by law, must request and receive prior written permission. The purchase of any product does not provide the purchaser with any copyright interest or other intellectual property rights in the product.

LICENSE AND SITE ACCESS

Couillard Central grants you a limited license to access and make personal use of the Couillard Web Sites, but not download (other than page caching) or modify it, or any portion of it, except with express written consent of Couillard Central. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. The Couillard Websites or any portion of the Couillard Websites may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Couillard Central. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Couillard Websites without express written consent. You may not use any metatags or any other “hidden text” utilizing the Couillard Websites’ name or trademarks without the express written consent of Couillard Central. Any unauthorized use terminates the permission or license granted by Couillard Central. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the Couillard Websites so long as the link does not portray the Couillard Websites, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use the Couillard Websites’ logo or other proprietary graphic or trademark as part of the link without express written permission from Couillard Central.

RESERVATION OF RIGHTS

All rights and licenses, not expressly granted by Couillard Central herein, are specifically and completely reserved. Nothing on the Couillard Websites or in these Terms and Conditions grants, expressly or implicitly, by estoppel or otherwise, any right or license to use any content or property of any third party, or may be construed to mean that Couillard Central has authority to grant any right or license on behalf of any third party.

SUBMISSIONS

Any communication or material you post, transmit, or distribute to or via the Couillard Websites by electronic mail or otherwise, including any data or other content, questions, comments, suggestions, or the like is and will be treated as non-confidential and nonproprietary. Anything you transmit or post may be used by Couillard Central or its affiliates for any purpose, including but not limited to, reproduction, disclosure (to law enforcement entities or others), transmission, publication, broadcast, and posting (but excluding information governed by the Privacy Policy Furthermore, Couillard Central is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Couillard Websites for any purpose whatsoever including but not limited to, developing, manufacturing, and marketing products using such information (but excluding information governed by the Privacy Policy.

TERMS OF PURCHASES FROM BRITTO OFFICIAL POP ART SHOP

All purchases from the Couillard OFFICIAL POP ART SHOP are made subject to the terms and conditions set forth here. Couillard Central does not warrant that product descriptions or other content of the Couillard Websites are 100% accurate, complete, reliable, current or error-free. If a product offered by Couillard OFFICIAL POP ART SHOP and purchased by You is not as described, Your sole remedy is pursuant to the returns procedures and policies set forth here

LIMITATIONS ON YOUR USE OF THE SITE

You agree not to:

  • Obstruct or attempt to obstruct the systems identification procedures or to forge communications of any form;
  • Attempt to cause, or actually cause, any disruption of service on the Couillard Websites or any other network or any server housing the Couillard Websites, including but not limited to malicious traffic generation, attempted or actual violation of any security system in place on the Internet and its resources, inserting or injecting into the Couillard Websites or any other network or any server housing the Couillard Websites any virus, cancelbot, worm, logic bomb, Trojan horse, spyware, adware, malware, or other harmful contents or components, or to engage in or attempt to engage in any unauthorized access to any computer or resource on the Internet;
  • Abuse or attempt to abuse the system and resources of the Couillard Websites in any manner;
  • Violate or attempt to violate the security of the authentication and accounting procedures of the Couillard Websites;
  • Attempt to or actually undermine, hinder, damage, or disrupt the hardware, software, or security of the Couillard Websites or any of its various components. Couillard Central may block, restrict, disable, suspend or terminate your access to all or part of the Couillard Websites and Content at any time in Couillard Central’s discretion, without prior notice or liability to you.

WARRANTY AND INDEMNIFICATION

By using the Couillard Websites in any manner, you represent and warrant that your use will be consistent with these Terms and Conditions. You agree to indemnify, defend, and hold Couillard Central, its affiliates, trustees, directors, officers, employees, or agents harmless from all claims, causes, costs, expenses, fees (including reasonable attorneys’ fees), judgments, liabilities, losses, and damages arising from or relating to your use of the Couillard Websites.

DISCLAIMER OF WARRANTIES

COUILLARD CENTRAL PROVIDES THE SITE ON AN “AS IS” BASIS. YOUR USE OF THE SITE, CONTENT, AND COMPILATION IS AT YOUR OWN RISK. Couillard CENTRAL DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, COPYRIGHT OWNERSHIP AND/OR NONINFRINGEMENT OF COPYRIGHTS OR OTHER THIRD PARTY PROPRIETARY RIGHTS. Couillard CENTRAL DOES NOT WARRANT THAT THE SITE WILL PROVIDE CONTINUOUS, PROMPT, SECURE, OR ERROR-FREE SERVICE. Couillard CENTRAL MAKES REASONABLE, ONGOING EFFORTS TO REVISE AND UPDATE THE SITE, BUT ASSUMES NO LIABILITY FOR ANY ERRORS OR OMISSIONS, INCLUDING THE INACCURACY OF CONTENT, OR FOR ANY DAMAGES OR LOSSES THAT YOU OR ANY THIRD PARTY MAY INCUR AS A RESULT OF THE UNAVAILABILITY OF THE SITE. Couillard CENTRAL ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY AFFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ARISING FROM YOUR USE OF THE SITE, INCLUDING BUT NOT LIMITED TO THE REPRODUCTION OF THE CONTENT OR COMPILATION.

LIMITATION OF LIABILITY

NEITHER Couillard CENTRAL, ITS AFFILIATES, TRUSTEES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS SHALL HAVE ANY LIABILITY FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, COMPENSATORY, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING FROM OR RELATED TO YOUR USE OF THE SITE, CONTENT, AND/OR COMPILATION.

SEVERANCE AND WAIVER

You acknowledge and agree that in the event any provision of these Terms and Conditions shall be held by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, in any respect, the validity, legality, and/or enforceability of the remaining terms and conditions contained herein shall not in any way be affected or impaired thereby. In such event, the parties agree that such invalid term(s) or condition(s) shall be validly reformed by the court to as near approximate the intent of the parties as reflected in the provision, and if unreformable, shall be severed and deleted from these Terms and Conditions. Couillard Central’s failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision unless agreed to in writing by Couillard Central.

VENUE AND CHOICE OF LAW

These Terms and Conditions and any counterparts, amendments, or revisions thereto shall be governed and construed in accordance with the laws of the Province of Ontario, without regard to principles of conflicts of laws. Any case, controversy, suit, action, or proceeding arising out of, in connection with, or related to this Agreement shall be brought in a Federal or Provincial court located in Burlington in the Province of Ontario, and the parties hereby waive any objection that they may have to personal jurisdiction or forum non convenient in these courts.

ENTIRE AGREEMENT

These Terms and Conditions are the complete statement of the agreement between the parties with respect to the subject hereof and supersede all prior agreements and understandings between the parties hereto with respect to the subject hereof. In order to be binding, any amendment or modification of this Agreement must be effected by an instrument in writing signed by the parties.

Questions? Contact Couillard Central info  at KarenCouillard.com for further information.